FAQ

 

How much for shipping in Australia?

Free standard shipping applies for all orders over $75. A flat rate of $8 (express shipping) applies for all orders under $75. Alternatively if you require your item ASAP please select ‘Flat Rate Express Delivery’ at checkout for express post. 

How much for international shipping?

A flat rate of $25 applies for international shipping* . Please allow 5 – 10 business days for international delivery plus up to 10 business days for your item to clear customs. We accept no responsibility for custom fee’s that may apply for each individual country. 

*New Zealand excluded. A flat rate of $10 registered shipping applies for all of our lovely New Zealand clients. Please allow 5-10 business days for delivery.

Do you ship to P.O. Boxes?

Yes, we can ship to any P.O. box using Australia Post services.

What currency will I be charged?

All orders are processed in Australian Dollars ($)

When will my parcel be shipped?

All orders placed before midday on weekdays will be processed and shipped same business day. Orders placed after midday on weekdays will be processed and shipped next business day. Orders placed on a weekend day will be processed within 24 hours of the next business day.

*PLEASE NOTE: During sale periods, orders may be slightly delayed due to unforeseen circumstances. 

How long before I receive my parcel?

We use free standard shipping for all orders over $75. Most parcels will arrive within 3-5 business days after shipment. For more remote locations, shipping may take 3-10 business days. If you require your item overnight, please select ‘Flat Rate Express Delivery’ at checkout for a fee of $8. 

Do you use a reliable carrier service?

We use trusted and reliable couriers “Fastway” for the majority of our items. For more remote locations & international shipping we use Australia Post.

Can I return and item for a full refund?

Yes, within 7 days of receipted delivery date. We understand that “not every shoe fits right” , and sometimes an item may need to be returned.  Please see our “Customer Service” page for more detailed information on refunds and returns. Please note: we are unable to give refunds on swimwear/jewellery/ SALE items and any other products outlined in our Return & Exchange Policy