CUSTOMER SERVICE

 

At State Of Style Boutique, we want our customers to have a simple, easy, and unique experience. Please feel free to contact us at anytime via hello@stateofstyle.net.au if you have any questions or queries. We know “time is of the essence” , therefore we will endeavour to respond to your query as soon as possible. 

 

STATE OF STYLE BOUTIQUE RETURNS, REFUNDS & EXCHANGES

State Of Style Boutique believes in providing high quality, amazing products and we are confident that you will love what you have purchased from us. However, we understand that occasionally you may not be 100% happy with what you have selected online; therefore State Of Style is pleased to offer the following return policy.

 

RETURN & EXCHANGE POLICY

An exchange, credit note or refund, for full priced items will be provided only where:

  • Merchandise is in a sellable condition along with original packaging and all tags attached
  • Merchandise is not worn, damaged, altered or washed
  • Merchandise is wrongly described
  • Merchandise is different to the item ordered
  • Consumer change of mind (Please note: Must be returned within 7 days of receipt of delivered merchandise)
  • Returns will be approved at State Of Style’s discretion.

If you wish to make an exchange the extra shipping charges will be at your own cost.

PLEASE NOTE:

SALE items (including promotional sales), lingerie, swimwear, hosiery, jewellery, hats, accessories cannot be returned/exchanged/refunded, unless deemed faulty.

Online store credit notes will expire a year from date of issue.

Refunds will be applied to the original card of purchase. We do not refund original shipping charges or the cost of shipping to return your items.

 

HOW TO RETURN AN ITEM:

Email hello@stateofstyle.net.au to notify us of the intent to return merchandise, along with a brief description of return reasoning. State Of Style Boutique will respond with a notification email acknowledging your intent to return. All items must be returned within 7 days of receiving your item. Please send to the following address:

State Of Style

96 Iola Avenue
Farmborough Heights, NSW 2526
Australia

Display your first and last name on the outside of your return.

Send items back via registered post, signature on delivery and a tracking number included, this is proof that items have been sent back within the 7 day time frame

All returns must comply with all of the above conditions. If the return does not meet the above conditions you will be required to pay the extra shipping and handling charges for the item, and the item will be returned back to you.

 

FAULTY ITEMS

We will provide you with a repaired item, replaced item or if this is not possible a credit note or refund will be offered for all items where:

  • Merchandise is received in a damaged condition
  • Merchandise is faulty

Please note items that have been damaged from wear and tear are not considered to be faulty.

If an item is considered damaged or faulty, we will contact the supplier and it will be at their discretion to approve this return. They will then notify us as to whether the item will be repaired or replaced.

 

RETURN & EXCHANGE POLICY – PRE ORDERED ITEMS

If you have pre ordered an item and wish to cancel your pre order before the item arrives or you have received your pre order and would like to return it, we will issue you with a credit note or exchange for another item only.

Refunds for Faulty Items – If a repair or replacement is not available a refund or credit will be provided. All shipping costs will be refunded.

 

TERMS AND CONDITIONS

Welcome to State Of Style Boutique. This website provides information, products and services subject to the following terms and conditions described. By accessing State Of Style Boutique you are acknowledging that you have read, understood and accepted, without limitation or qualification, and are bound to Terms and Conditions of State Of Style..

State Of Style Boutique ships throughout Australia and internationally using our designated courier service “Fastway”. All of our products are subject to availability. In the unfortunate event that an item is not available State Of Style will contact you immediately and give you the option of selecting an alternate size, item or a return.

 

PAYMENTS

We accept major credit cards Visa & Mastercard along with PayPal. Our site uses “Geotrust” SSL technology to ensure all payments are encrypted and secure at all times. 

 

LAY-BYS

Please email us at hello@stateofstyle.net.au if you wish to organise a lay-by.

 

PRE ORDERS

At the time you place your pre order, you will be required to pay the total amount due, including shipping fees. Please be aware that because of the ‘PRE-ORDER’ nature of such transactions, you should expect a delay, (up to three months) between the date you place your order and the date the product is ready for shipment. State Of Style Boutique cannot guarantee an exact date of arrival, we can only give you an estimate. Please note that due to most items arriving from overseas there is often a hold up and this is why we cannot provide you with an exact date of arrival. Once the item arrives it will be dispatched and you will be notified. If you have pre ordered an item and wish to cancel your pre order before the item arrives; or you have received your pre order and would like to return it, we will issue you with a credit note or exchange for another item only.

 

SHOP ONLINE SECURELY & SAFELY

We use the latest secure banking technology including trusted SSL brand “GeoTrust” & “Paypal”. Your information is secure and safe, every time you make a purchase with us. We provide a range of payment methods including VISA, MASTERCARD, and Paypal to ensure your checkout is as smooth as possible.

 

COPYRIGHT

The content, organisation, graphics, design, and all other matters related to the State Of Style Boutique website are protected under applicable copyrights, trademarks and other proprietary (including but not limited to intellectual property) rights. The copying, redistribution, use or publication by you of any such matters or any part of the website, except as allowed, is strictly prohibited. You do not acquire ownership rights to any content, document or other materials viewed through the website. The posting of information or materials on the website does not constitute a waiver of any right in such information and materials. Some of the content on the website is the copyrighted work of third parties.

This website is for your personal, non-commercial use only. You may not modify, copy, distribute, transmit, display, perform, reproduce, publish, license, exploit commercially, create derivative works from, transfer, or sell any content, software, products, or services contained within this site. You may not use this website, or any of its content, to further any commercial purpose, including any advertising or advertising revenue generation activity on your own website or business.